Refund policy

Return & Refund Policy

Customized and Personalized Items
Most Starpeto products are made to your specifications and are therefore final sale once production has begun. We provide progress updates, unlimited revisions, and final approval before shipping so you can review the finished piece.

Cancellations
Contact us within 24 hours of placing your order if you need to cancel or change it. After production has begun, cancellation may no longer be possible.

Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at starpeto@starpeto.com. Include your order number and clear photos or video. If the claim is approved, we will arrange a replacement or refund and cover reasonable return shipping when a return is required.

Non-Custom Items
Unused, non-personalized items may be returned within 30 days of delivery in their original condition and packaging. Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect. Contact us before sending any return so we can provide the correct return address and instructions.

Refunds
Approved refunds are issued to the original payment method within 5–7 business days after approval or after the returned item is inspected. Your bank or payment provider may need additional time to post the refund.

Legal Rights
This policy does not limit any consumer rights that cannot be excluded under applicable law. Rules can vary by destination, including rights relating to defective or non-conforming goods.

Contact
starpeto@starpeto.com